Several Samsung smartphone models have been affected by a bug in which private photos secretly sent out to contacts stored on the devices, owners are reporting.
Samsung is investigating the reports that its phones are sending personal photos to users’ contact list without their knowing.
The issue is effecting recent handsets, including the Samsung Galaxy Note 8 and Galaxy S9, with the problem appearing to stem from the default messaging app Samsung Messages.
Some users have reported that individual images, or even entire picture galleries, have been erroneously sent to random contacts via SMS.
One user claimed a Samsung S9+ sent his entire photo gallery to his girlfriend while he was sleeping. Another claimed that his wife had been receiving random photos and messages from his phone without his knowing.
Samsung is aware of the issue and said it was investigating the reports, which have been appearing on Reddit and official Samsung customer forums.
“Samsung has reviewed this matter thoroughly these past few days; however, there were no hardware or software issues found to be relevant to this particular case," Samsung said in a statement.
"We are aware of the reports regarding this matter and our technical teams are looking into it. Concerned customers are encouraged to contact us directly."
The incidents occurred in the US, which prompted speculation that a phone carrier may have been to blame while updating the text messaging service it offered.
Samsung said it had not heard of any other reports in the UK but a spokesman said “it will continue to investigate this issue further”.
“Samsung encourages any customers who may have questions or concerns to contact their local Customer Service centre.”
The Samsung messaging app is the default for texting on S9+ phones however those who are concerned can download third party messaging apps like Textra and disable the default version in settings.
Samsung is investigating the reports that its phones are sending personal photos to users’ contact list without their knowing.
The issue is effecting recent handsets, including the Samsung Galaxy Note 8 and Galaxy S9, with the problem appearing to stem from the default messaging app Samsung Messages.
Samsung S9+ owners complain of bizarre bug in which entire photo galleries are sent to people without their knowing CREDIT: BLOOMBERG
Some users have reported that individual images, or even entire picture galleries, have been erroneously sent to random contacts via SMS.
One user claimed a Samsung S9+ sent his entire photo gallery to his girlfriend while he was sleeping. Another claimed that his wife had been receiving random photos and messages from his phone without his knowing.
Samsung is aware of the issue and said it was investigating the reports, which have been appearing on Reddit and official Samsung customer forums.
“Samsung has reviewed this matter thoroughly these past few days; however, there were no hardware or software issues found to be relevant to this particular case," Samsung said in a statement.
"We are aware of the reports regarding this matter and our technical teams are looking into it. Concerned customers are encouraged to contact us directly."
The incidents occurred in the US, which prompted speculation that a phone carrier may have been to blame while updating the text messaging service it offered.
Samsung said it had not heard of any other reports in the UK but a spokesman said “it will continue to investigate this issue further”.
“Samsung encourages any customers who may have questions or concerns to contact their local Customer Service centre.”
The Samsung messaging app is the default for texting on S9+ phones however those who are concerned can download third party messaging apps like Textra and disable the default version in settings.
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